Customer Support
We're Here to Help
Have a question about your bond, need a document resent, or require assistance completing a purchase? Reach out — our team responds promptly to every inquiry.
Phone
Call Us Directly
Speak with our support team for immediate assistance. TTY/TDD relay services are accepted — dial 711 to connect via your state relay service.
Send Us a Message
For bond document requests, order questions, cancellations, and general inquiries. We respond to all emails promptly during business hours.
Mailing Address
Etowah Insurance Group, Inc. — SuretyMarketplace.com
PO Box 14, Silver Creek, Georgia 30173
All bond purchases, documents, and routine correspondence are handled online. For fastest service, please contact us by phone or email. Written requests requiring a mailed response will be processed within 10 business days.
Accessibility & Disability Support
SuretyMarketplace.com is committed to equal access for all users. If you have a disability that makes it difficult to use our website or complete a bond purchase online, we will provide individualized assistance at no extra charge — including completing your purchase by phone, providing documents in alternative formats, or arranging other reasonable accommodations.
We comply with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and WCAG 2.1 Level AA. State-level accessibility laws including California's Unruh Civil Rights Act, New York's Human Rights Law, and equivalent statutes in all other states are also honored.
To request accessibility support: Call 706-237-8319 (TTY users: dial 711) or email info@suretymarketplace.com with "Accessibility Request" in the subject line. We commit to responding within 2 business days.
Frequently Asked Questions
How quickly will I receive my bond after purchase?
Most standard license and permit bonds are issued instantly after payment. You will receive your bond document by email immediately — ready to print or forward to the requiring authority. If you haven't received it within 15 minutes, check your spam folder or contact us.
I didn't receive my bond document. What should I do?
First, check your spam or junk mail folder for an email from suretymarketplace.com. If it's not there, contact us at info@suretymarketplace.com or call 706-237-8319 and we will resend it promptly. Please have your order confirmation number available.
Can I get a bond if I have bad credit?
Many bonds on our platform are issued without a credit check. For bonds that do require underwriting, we work with multiple surety markets and can often accommodate applicants with credit challenges — sometimes at a higher premium rate. Contact us if you are declined and we'll explore alternatives.
Do you issue bonds in all 50 states?
Yes. Etowah Insurance Group, Inc. is licensed to write surety bonds in all 50 states. Use the state selector on our home page to find bonds available in your state.
How do I request a cancellation or refund?
Contact us at info@suretymarketplace.com or call 706-237-8319. Cancellations are subject to the bond terms and may carry a minimum earned premium. We'll walk you through the process and calculate any applicable refund.
I need to make a correction to my bond. Is that possible?
In many cases, bonds can be endorsed or reissued with corrected information. Contact us as soon as possible with the details of what needs to be corrected. Depending on the bond type and surety company, there may be a small fee for endorsements.
My bond is expiring soon. How do I renew it?
We will send renewal notices to the email address on file before your bond expires. You can also contact us proactively to initiate renewal. Renewing your bond on time is your responsibility — a lapse in coverage may affect your license or permit status.
I need a bond that isn't listed on your site. Can you help?
Yes. Contact us directly and one of our agents at Etowah Insurance Group will assist you in locating and placing the specific bond you need through our broader surety market access.
A claim has been filed against my bond. What do I do?
Contact us immediately at 706-237-8319. You will also be contacted directly by the surety company. Cooperate fully with the surety's investigation. Remember that if a valid claim is paid, you are legally obligated to reimburse the surety. We recommend consulting an attorney if a claim is filed against you.
How do I file a complaint about your services?
We take all complaints seriously. Please contact us first at info@suretymarketplace.com — we commit to responding within 2 business days. If your complaint is not resolved to your satisfaction, you may file a complaint with the Georgia Department of Insurance at oci.ga.gov, or with your home state's Department of Insurance.
I need accessibility assistance to complete my purchase. What options are available?
We offer phone-assisted purchasing, alternative format documents (large print, plain text), and other accommodations for users with disabilities. Call 706-237-8319 (TTY: dial 711 first) or email info@suretymarketplace.com with "Accessibility Request" in the subject line. There is no additional charge for accessibility accommodations.
Ready to Get Your Bond?
Purchase your surety bond online in minutes. Instant issuance, all 50 states, no paperwork.